Take your Microsoft Word skills to the next level in this intermediate course designed for users who are comfortable with the basics and ready to work more efficiently. Participants will explore advanced formatting techniques, styles and themes, tables, headers and footers, and document layout tools. The course will also introduce features such as track changes, comments, basic mail merge, and working with longer documents. Ideal for individuals looking to improve productivity and create more polished, professional documents for work or personal projects.

Discover how Artificial Intelligence and ChatGPT can become a useful everyday tool in this hands-on introductory class. Learn how to set up an account, write effective prompts, brainstorm ideas, write and improve emails and documents, summarize information, and get help with everyday tasks. Through demonstrations and guided activities, you’ll practice using ChatGPT and learn how to refine responses, recognize its limitations, and verify information. No previous AI experience is required.

Take your ChatGPT skills to the next level in this hands-on intermediate course. Build on the basics of prompting and explore more advanced ways to use ChatGPT for work, communication, research, and everyday productivity. Learn how to create more effective prompts, refine and improve AI-generated content, analyze and organize information, brainstorm and solve problems, and use ChatGPT to support multi-step tasks. Through demonstrations and guided activities, you’ll practice techniques for getting more accurate, useful, and tailored responses while learning how to provide context, evaluate results, and identify when additional verification is needed. Prior experience with ChatGPT or completion of an introductory AI course is recommended. 

Discover how Microsoft Copilot can become a useful everyday tool for work, learning, and productivity in this hands-on introductory class. Learn how to use Copilot to brainstorm ideas, draft and improve emails and documents, summarize information, organize tasks, and find helpful information. Through demonstrations and guided activities, you’ll practice writing effective prompts, refining responses, and using Copilot to support common workplace tasks. You’ll also learn about Copilot’s limitations, responsible AI use, and the importance of reviewing and verifying AI-generated information. No previous AI experience is required. 

This BLS course trains healthcare workers and other personnel to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED. 

Learn how to use tables, pivot tables, and pivot charts to organize and analyze data more effectively. Explore ways to sort and filter data, create subtotals, and use VLOOKUP to find information within a table.

Take your Microsoft Copilot skills to the next level in this hands-on intermediate course. Build on the basics of prompting and explore more effective ways to use Copilot for communication, productivity, research, and everyday workplace tasks. Learn how to provide context and detailed instructions, refine and customize responses, analyze and organize information, and use Copilot to support more complex, multi-step tasks. Through demonstrations and guided activities, you’ll practice techniques for getting more accurate, useful, and tailored results while exploring how Copilot can work alongside Microsoft 365 tools. Prior experience with Copilot or completion of an introductory AI course is recommended.

Learn how to streamline repetitive document creation with Microsoft Word's Mail Merge feature. This course introduces the fundamentals of creating personalized letters, labels, envelopes, emails, and other documents by combining a Word document with data from sources such as Excel spreadsheets or contact lists. Through hands-on practice, participants will learn how to set up, customize, and complete mail merge projects efficiently and accurately.