First-time (or fairly new) supervisors, team-leads, or line-leads will gain valuable information and self-confidence in this workshop to become truly effective professionals. Consider this workshop a “Survival Guide” for many key areas supervisors encounter on a weekly basis including planning, delegation, feedback, and inspiring your team to excel. The true professional is a role model in leading people.

Participants will learn how to take a team from good to great by effectively engaging them in their work on a daily basis. This workshop encourages the heart of every employee to feel belonging in the work community through friendly interaction, constructive conflict, and creative problem solving. Employee engagement leads to long-term retention, so this workshop is critical if turn-over is a problem in the workplace.

With 1,048,576 rows and 16,384 columns, Excel can store a lot of information!  Find out how pivot tables and pivot charts can help organize your data and find what you need. Learn how to create pivot tables and pivot charts to help summarize, analyze, and manipulate data in a variety of ways. Utilize pivot tables and pivot charts to create dashboards to display an overview of a workbook showing the vital parts of the data in one worksheet.

Communication skills are always in high demand in our workplaces. This workshop reviews communication skills basics with a focus on speaking and listening in a respectful manner. Respectful communication leads to better workplace relationships which leads to more effective outcomes for teamwork, productivity, and quality. Improving communication should always be a goal for individuals and organizations.

Participants will learn how to provide excellent customer service by face-to-face, email, and phone methods. We will learn how to design a strategy for the effective management of employee expectations in the delivery of customer service excellence. The goal is to determine a process that continuously provides high quality service that best meets the needs of both internal and external customers.

Develop your understanding of how Excel uses logic with functions like AND, OR, COUNTIF, IF, and Nested IF. Perform calculations with SUMIF, AVERAGEIF, OR COUNTIF when a specific condition is met. Use VLOOKUP and XLOOKUP to search for specific information in a table.  Find out how to name cells and ranges, and then use them in formulas. Learn how to link cells within worksheets and workbooks,  and how to create 3D formulas across worksheets and workbooks. Locate errors by utilizing Auditing to find precedents and dependents related to a function. Enable the Watch Window to view out of sight cells. Use Data Validation to limit the type of data that can be entered into a cell and to create a drop-down list.