Communication skills are always in high demand in our workplaces. This workshop reviews communication skills basics with a focus on speaking and listening in a respectful manner. Respectful communication leads to better workplace relationships which leads to more effective outcomes for teamwork, productivity, and quality. Improving communication should always be a goal for individuals and organizations.

Participants will learn how to provide excellent customer service by face-to-face, email, and phone methods. We will learn how to design a strategy for the effective management of employee expectations in the delivery of customer service excellence. The goal is to determine a process that continuously provides high quality service that best meets the needs of both internal and external customers.

Develop your understanding of how Excel uses logic with functions like AND, OR, COUNTIF, IF, and Nested IF. Perform calculations with SUMIF, AVERAGEIF, OR COUNTIF when a specific condition is met. Use VLOOKUP and XLOOKUP to search for specific information in a table.  Find out how to name cells and ranges, and then use them in formulas. Learn how to link cells within worksheets and workbooks,  and how to create 3D formulas across worksheets and workbooks. Locate errors by utilizing Auditing to find precedents and dependents related to a function. Enable the Watch Window to view out of sight cells. Use Data Validation to limit the type of data that can be entered into a cell and to create a drop-down list.  

Upgrade your skills with individualized instruction in the principles of welding techniques and processes related to various materials.  Welding safety is emphasized. Please note that this course requires students to sign the ACKNOWLEDGEMENT OF RISKS/ACCEPTANCE OF RESPONSIBILITY AGREEMENT AND RELEASE form prior to engaging in course activities.

Join us at Blackhawk Technical College on Saturday, January 25, 2024 for our second annual Public Safety Seminar designed exclusively for Fire and EMS personnel. This event will empower and equip first responders with the knowledge, skills, and insights needed to excel in their critical roles, ensuring the safety and well-being of our communities. All proceeds go to benefit the Fund for the Future of Public Safety.

2025 Bios and Class Descriptions

 

Basic Life Support (BLS) recertification courses allow you to update your skills, refresh your memory and extend your certification by two years. Designed for those whose credentials are still valid (or within 30 days of expiring), BLS renewal courses make it possible to avoid a lapse in certification so you can stay certified and stay on the job.

 

This BLS course trains healthcare workers and other personnel to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED.