Participants will learn how to take a team from good to great by effectively engaging them in their work on a daily basis. This workshop encourages the heart of every employee to feel belonging in the work community through friendly interaction, constructive conflict, and creative problem solving. Employee engagement leads to long-term retention, so this workshop is critical if turn-over is a problem in the workplace.

Communication skills are always in high demand in our workplaces. This workshop reviews communication skills basics with a focus on speaking and listening in a respectful manner. Respectful communication leads to better workplace relationships which leads to more effective outcomes for teamwork, productivity, and quality. Improving communication should always be a goal for individuals and organizations.

Participants will learn how to provide excellent customer service by face-to-face, email, and phone methods. We will learn how to design a strategy for the effective management of employee expectations in the delivery of customer service excellence. The goal is to determine a process that continuously provides high quality service that best meets the needs of both internal and external customers.