Emotional intelligence plays a vital role in effective communication, teamwork, and leadership. In this focused three-hour session, you will explore the core components of emotional intelligence—self-awareness, self-regulation, empathy, social skills, and motivation—and learn practical strategies to apply them in real workplace situations. Through discussion and interactive activities, you’ll gain tools to better navigate challenges, strengthen professional relationships, and contribute to a more positive and productive environment.

Learn the fundamentals of Microsoft Word in this beginner-friendly course. Explore key features including formatting text, creating documents, inserting images, and using templates. Perfect for those looking to build confidence and essential skills for personal or professional use.

Success at work depends not only on what you do, but how you work with others. This course helps participants develop practical skills for navigating workplace relationships with confidence and professionalism. Through real-world scenarios and interactive discussion, learners will explore communication styles, managing difficult conversations, understanding workplace dynamics, and building positive working relationships across roles and personalities. Ideal for employees at any stage of their career who want to strengthen collaboration, reduce conflict, and create a more productive work environment.

Gain confidence in creating basic formulas and functions with relative and absolute references. Understand operator precedence and how it affects formulas. Learn about the different parts of a function and how to create arguments to calculate values and cell references. Excel includes common functions that can be used to quickly find the sum, average, count, maximum and minimum value for a range of cells

Learn the basics of Microsoft Office 365, including Word, Excel, PowerPoint, and OneDrive. This beginner-friendly course focuses on essential skills to help you create documents, manage data, build presentations, and store and share files efficiently using today’s Microsoft tools. 

This class is for final year apprentices who will, as journey workers, soon be responsible for passing on their skills to new apprentices.  Developed by the Bureau of Apprenticeship Standards, this 8-hour course teaches soon-to-be journey workers how to serve as a mentor and job coach, how to provide hands-on skill training, how to give positive and effective performance feedback, and explores the characteristics of a positive and diverse work environment. Please note that this is a Blackboard online course. If you are not a current/former student of Blackhawk Technical College you will receive login credentials 3-5 days after registering. 

Learn the basics of Microsoft Word, PowerPoint, and Excel. Explore how to effectively format documents in Word, create engaging presentations in PowerPoint and how to format and use simple formulas in Excel.

Take your Microsoft Word skills to the next level in this intermediate course designed for users who are comfortable with the basics and ready to work more efficiently. Participants will explore advanced formatting techniques, styles and themes, tables, headers and footers, and document layout tools. The course will also introduce features such as track changes, comments, basic mail merge, and working with longer documents. Ideal for individuals looking to improve productivity and create more polished, professional documents for work or personal projects.