Learn the basics of Microsoft Word, PowerPoint, and Excel. Explore how to effectively format documents in Word, create engaging presentations in PowerPoint and how to format and use simple forumlas in Excel. 

Whether we are dealing with external forces that keep us on our toes, or we are implementing an organizational strategy, change is a constant factor in our lives. Helping employees manage change is a required skill for leaders. This workshop provides methods for successful change management that includes the key to getting it right more times than not.

Participants explore the components of an effective team environment. Individual roles within the team and team problem-solving are examined and applied. The role of effective communications and its importance to team success is discussed.

Participants will learn how to define a conflict and use a 3-step conflict resolution model. The Three F’s are used to get to the heart of the problem as quickly as possible. Learn why people don’t do what they are supposed to do and ways to deal with problems leading to conflict. Lastly, participants will learn how to deal with the stress that inevitably appears when managing conflict situations.

Participants will learn about the four generations in our workplaces and how the generational similarities and differences can be viewed as an asset. Learn how to avoid frustration by gaining an understanding of the individuals from the generations have skills, talents, and knowledge to be appreciated and shared. Learn how to make this happen to gain a competitive advantage with your specific workforce.

Participants will learn basic problem-solving techniques and the concept of Six Sigma. Problem-solving tools such as 5Whys and Fishbone Diagraming are learned and practiced. Personal accountability for problem-solving while on the job is emphasized.

Holding employees accountable starts with setting clear expectations and goals. When everyone understands what is expected it is easier to get work done. There are times when leaders have to facilitate difficult conversations for employee behavior that has missed the accountability mark. This workshop provides a practical way for leaders of all levels to improve accountability in the workplace by applying methods that really work…and start with establishing relationships based on trust. Several models of workplace accountability are explored, including Patrick Lencioni’s research in The Five Dysfunctions of a Team.

Become more familiar with what Excel can do in this introductory course. Learn how to create an Excel workbook, select and move around in a workseet, format, work with simple formulas and fuctions, create tables and charts, and explore templates